When Your Jewelry Arrives - Check Your Order:

1. Make sure the jewelry is not damaged
2. Make sure you have received the item that you ordered
3. Make sure you have received the correct size (allow +/- .5 millimeter for any plugs / weights because our pieces are hand carved)
   
4. Please check your orders for any defects and contact us within 14 days to guarantee a full exchange

Need to make a return? 

Exchanges + Refunds

• We do not issue refunds - only store credit or exchanges.
• Please contact us within 14 days to ensure a full exchange.
• We do not refund the shipping and handling costs once an order has been sent.
• Prepaid shipping labels are not issued unless the return/exchange is due to a manufacturer defect or original shipping error on our part. 
• When we receive your return/exchange in our returns department you will be notified and your return/exchange will be processed.
• If the jewelry you are exchanging is less than the price of your original jewelry we will credit your account the difference.
• If the jewelry you are exchanging in more than the price of your original jewelry we will need to collect payment before sending your exchange.
• Once any of our gold plated designs have been worn, they are no longer eligible for exchanges.
• We are unable to repair damaged or broken jewelry after being worn.
• All sale items are final sale and are not eligible for an exchange.
• Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions.

What Is Covered By Our Warranty?