We guarantee our jewelry for any manufacturing defects and will replace any item at our discretion. Manufacturing defects may include faulty hinges, broken pins and missing/discoloration of gemstones.

• Make sure the jewelry is not damaged.
• Make sure you have received the correct size (allow +/- .5 millimeter for any plugs / weights because our pieces are hand carved).
• Make sure you have received the item that you ordered.

• We do not issue refunds - only store credit or exchanges.
• Please contact us within 14 days to ensure a full exchange.
• We do not refund the shipping and handling costs once an order has been sent.
• Prepaid shipping labels are not issued unless the return/exchange is due to a manufacturer defect or original shipping error on our part. 
• When we receive your return/exchange in our returns department you will be notified and your return/exchange will be processed.
• If the jewelry you are exchanging is less than the price of your original jewelry we will credit your account the difference.
• If the jewelry you are exchanging in more than the price of your original jewelry we will need to collect payment before sending your exchange.
• Once any of our gold plated designs have been worn, they are no longer eligible for exchanges.
• We are unable to repair damaged or broken jewelry after being worn.
• All Mystery Bags and sale items are final sale and are not eligible for an exchange.
• Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions.

• We guarantee our solid gold ends and clickers of any manufacturing defects for life. We will replace any broken items at our discretion or issue you a store credit if we are not able to exchange.
• Manufacturing defects can include broken pins, missing gemstones, and/or broken hinges on clickers.
• While we make all our products with the highest integrity and quality, Chains are inherently delicate by nature. If there is a chain breakage due to a manufacturer error, we are happy to offer repairs for one year from the purchase date.