While we make all our products with the highest integrity and quality, Chains are inherently delicate by nature. If there is a chain breakage due to a manufacturer error, we are happy to offer repairs for one year from the purchase date.
Our solid gold ends, clickers, and charms have a lifetime guarantee for any manufacturer defects. We will replace any broken items at our discretion or issue you a store credit if we are not able to exchange them. For more information please head to Returns + Exchanges
Our genuine gemstones are ethically sourced and hand-selected, allowing us to procure premier cuts and colors from nature for our designs. Nothing in nature repeats precisely the same way, including genuine stones. All natural stone inlays will have their own unique markings and striations, which can also include small hollows and channels. We strive to select a coordinating set for each pairing, but due to the nature of genuine stones, please allow for some naturally occurring slight variations. If you have a strong preference for a particular color or pattern, please let us know when you place your order. We’ll try our best to accommodate your request, but it is not guaranteed due to the nature of organic materials.
Additionally, due to the nature of stones being hand cut, please anticipate the possibility of a slight variance in measurement.